At Tanbrook Studios, each item is unique and crafted with care. To ensure the best experience for our customers and to protect the exclusivity of our products, we handle returns under the following conditions:

1. Defective items only:
   We accept returns only if the item has a manufacturing defect or damage that was not identified before shipping. If this occurs, you must notify us within 7 days of delivery.
2. Return conditions:
• The item must be unused and in the same condition as when you received it.
• Clear evidence of the defect (photos of the item and packaging) is required.
3. Return process:
• Contact us at pam@tanbrookstudios.com within the specified timeframe with a detailed description of the issue and the required photos.
• Once your return is approved, we will provide instructions on how to return the item.
4. Refunds:
• After receiving and inspecting the defective item, we will issue a refund to your original payment method. 
5. Returns will not be accepted for:
• Change of mind.
• Damage caused by use, washing, or improper handling.

Note: As our products are one-of-a-kind and handmade, we encourage you to carefully review all details and photos before completing your purchase.

If you have any questions, please don’t hesitate to contact me at pam@tanbrookstudios.com.